These terms and conditions are written in accordance with the UK Distance Selling regulations 2000. These terms relate only to business done with Retail Customers. They do not cover business to business selling.
The contract will be deemed to be completed when the customer receives an email confirming the goods or service ordered the collection and the delivery arrangements and the total cost including tax. The order will be deemed to be complete when the email is sent whether it is received or not. This will be done by at least the time the order is received by the customer. All orders for parts will be completed within 7 days wherever possible. Should the order not be completed within 7 days then the customer has the right to cancel the order without charges. During the placing of the order the customer will be made aware of the stock status of the parts being ordered. In the event of items not being in stock, the customer can choose to take what is in stock at once, with a further shipment when back-ordered items come in, or wait for the back ordered items to come in and have all parts shipped together when available. No substitute goods will be sent unless the customer requests this. Our parts department may offer substitute goods which the customer can decide whether to accept or not. Prices quoted will be honored for seven days. Once an order has been placed the price will remain valid for 7 days. All unavoidable changes in pricing will be communicated to the customer for acceptance or refusal before parts or service are shipped or completed. This includes carriage charges and delivery.
Cancellation and return
The customer has 7 working day's (excluding weekends and public holidays) from goods receipt to decide whether to keep the goods or not. There are certain restrictions to these rules. For faulty or damaged parts please refer to the section concerned.
The customer must inform XJK Limited by phone/email on receipt of the goods if he wishes to cancel the order. This should be done by sending an email to use confirming Order Cancellation. Once the cancellation has been confirmed, it is the customer’s duty to return the goods to XJK Limited within 7 days, and take reasonable care of them, so that XJK Limited can sell them again as new. The return costs are payable by the customer and will no way be subsidized by XJK Limited. The customer is responsible to take care of the goods and this will continue for six days and will be open-ended if within that period the supplier serves a notice requiring the customer to hand them over.
If the goods are not returned by the customer then the customer must make them available for collection by XJK Limited. The goods will remain under the customer’s care until received and checked by XJK Limited returns department, and to be deemed fit to be resold as new by XJK Limited. If the goods are returned in an unfit condition for resale as new then the customer must either have them removed from the premises of XJK Limited, or they will be shipped to the customer at the customer’s expense within 4 days of the customer being informed that the goods are not acceptable for resale. The customer will be informed by either email or letter. If XJK Limited receives the goods in a condition that they can be sold again as new then a refund will be sent to the customer within 7 days of the cancellation being issued. On goods that have be supplied correctly a handling charge of 20% will be levied from the invoice value before vat and postage is nonrefundable.
Specially ordered goods may not be cancelled or returned unless damaged in transit or faulty. These are ones that have been made/requested to the customer’s specification and include all made to order trim parts and customers own units supplied for reconditioning. Non stock parts which have to be specially ordered are also non-returnable. Once XJK Limited has received the order a 2 • day cooling off period will be given to the customer before the order is placed with the supplier. After the order has been placed with the supplier the customer cannot cancel the order and no refund will be given. If the customer wishes to opt out of the 2 day cooling-off period so as not to delay the order, this must be done in writing.
Goods which are found to be damaged on receipt must be reported to XJK Limited within 1 working day of receipt. Should damaged goods be reported after this time then the goods will not be accepted back for a refund or replacement. These goods must not be used and should remain in the original packaging wherever possible. XJK Limited will arrange collection of these goods and refunds will be issued as soon as it is confirmed that the goods are damaged. It may be necessary for the carriage company responsible for delivery to the customer to inspect the goods at the customer’s premises or the address to which the goods were delivered. The customer must make the goods available to the carriage company, as it may be necessary for a refund.
Warranty New Parts
Our guarantee applies only where purchased goods have been used solely for the intended purpose and have not been used in any form of motor sport i.e. racing, rallying or speed trials.
All Genuine Jaguar parts are fully warranted for 2 year's from the date of sale and 1 Year For O.E.M , O.E Aftermarket / Quality Replacement Parts against defects in materials and workmanship. Warranty will not cover labour, failure of a related component, failure resulting from faulty installation or misuse. Liability will not exceed the cost of the original component. During the warranty period (by manufacturers) please contact us immediately should any problem occur. We will then advise the best course of action. For all claims, a copy of the customer invoice and a returns form, which should be completed by the customers, must be sent to XJK Limited before you return the parts. The method of returning the part will be charged to the customer, if the fault is not with XJK Limited.
Warranty Used Parts
Parts that are supplied used will have a 3 month warranty only. This is for parts only not labour and is from the date the part was purchased. For all claims, a copy of the customer invoice and a returns form, which should be completed by the customers, must be sent to XJK Limited before you return the parts. The method of returning the part will be charged to the customer, if the fault is not with XJK Limited.
Shortages must be reported in writing within 1 working day. Up on receipt of the goods an examination must be made immediately for damage or faults. The warranty period starts the day of receipt.
Credit card will not be debited until dispatch; this does not include specially ordered items that cannot be cancelled once an order has been placed. We accept payment from the following: Visa/Delta, Mastercard, Maestro/Solo. Postal orders in pounds sterling or cheques drawn on a UK bank are acceptable. PayPal, BACS and bank transfer (please contact us by email) firstname.lastname@example.org
Once payment has cleared goods will be shipped apart from specially ordered items.