Privacy Statement

We are committed to protecting your privacy. We use the information we collect about you solely to process orders and to provide a more efficient service. We do not sell or trade your personal information to anyone.

Control of personal information

Any personal information gathered by XJK Limited is controlled solely by XJK Limited, The Garage, Albany Road, Cross Heath, Newcastle, Staffordshire, ST5 9EJ.

What information do we collect?

  • XJK Limited collect information on you for the sole purpose of processing orders and keeping a history of your purchase/service/repair.  This holding of information is necessary so that should we ever have to recall products we have the names and addresses of all the customers who have purchased the products in question.  We do not sell, trade or rent your personal information to any third party and you are not placed on any internal mailing lists.
  • It is our policy that we will not sell to anyone who will not give his or her full name and address.  When you shop online we want you to be assured that your name, address and phone number, email address and credit card details are kept secure.  The only person who can access your account details online is you.  To ensure security you use a unique username and you must enter your own chosen password to access your account.
  • We need your phone number so that we can contact you in an emergency if there is a problem with an order.  We will not normally use your phone number for any other reason.  The only time it may be given to a third part is when a courier is having difficulty making a delivery and then we will only disclose your phone number once we have your permission.
  • You can ask us to inform you of special offers or new parts or service which may be of interest to you.  If so requested, we may do this by telephone, fax, e-mail or post.  We never do this unless you specifically request it; this you can do when you place your first order, by changing your account details, or directly with XJK Limited via telephone, fax, email or post.
  • Every credit card purchase you make at XJK Limited is done through Streamline and SagePay.  We also ask for your name and address so that we can verify that the payment details you give us are correct.  This is for your security as well as ours.  No credit card details are held by us unless you choose to pay by telephone, when the full card number will only reside on a server which is not connected to the internet.
  • We hold information about your past purchase on our website to enhance your shopping experience enabling you to see what you have bought in the past.  The exception is orders you cancel, which are removed to conserve space after 60 days.  If you do not wish this data to be shown or wish to reduce the period of time covered, you can adjust this in your account screen.

How does XJK Limited protect customer information?

All information held is on a secure server.

Furthermore, as required by the UK Data Protection Act, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorized access.

What about "cookies"?

Cookies are small pieces of information that are stored by your browser on your computer’s hard drive.

Does XJK Limited disclose the information we collect to outside parties?

No, we do not sell or trade your personal information to anyone. We do employ other companies and individuals to perform functions on our behalf:

  • Delivery of packages
  • Processing credit card payments
  • Providing customer services

Such companies and individuals may have access to personal information needed to perform these functions only.

Your consent

By using our Web site, you consent to the collection and use of this information solely by XJK Limited alone. If we decide to change our privacy policy, any amendments will be made on this page, so that you are aware of what information we may collect, how we use it and under what circumstances we disclose it.

Cookies

What are cookies? How doe we use cookies on its site?

A cookie is a small data file that Web sites often store on your computer's hard drive when you visit their sites. A cookie may contain information (such as a unique user ID), that is used to track the pages of the sites you've visited.

We use cookies in order to improve your website experience. When you visit us, your cookie helps us to display your local retailer on the site. If you have saved your information with us, your cookie allows us to recognize you when you return to our site and provides you with access to your community information.

If you have not saved your information with or ordered from us, we may monitor and maintain information about your use of our Web site in a manner that does not identify you. In either case, this information helps us serve you better by improving our site design, as well as our products, services, contests, and promotions.

We also use a statistical system to track the navigational footprint on our website to further improve our site design.

You can refuse cookies by turning them off in your browser. You can read more about how to disable cookies in the Help menu of your browser. If you turn off cookies, though, we will not be able to display your selected retailer . Nor will we be able to recognize you as a known, signed up user to allow you access to your account information.

We use a number of different cookies on our site. If you do not know what cookies are, or how to control or delete them, then we recommend you visit http://www.aboutcookies.org for detailed guidance.

Currently we operate an implied consent policy which means that we assume you are happy with this usage. If you are not happy, then you should either not use this site, or you should delete our cookies having visited the site, or you should browse the site using your browser's anonymous usage setting (called Incognito in Chrome, InPrivate for Internet Explorer, Private Browsing in Firefox and Safari etc.)

"Session" Cookies

We use a session cookie to remember your log-in for you and what you've put in the shopping basket. These we deem strictly necessary to the working of the website. If these are disabled then various functionality on the site will be broken. More information on session cookies and what they are used for at http://www.allaboutcookies.org/cookies/session-cookie

Persistent Cookies for Site Analytics and Performance

Google Analytics – we use this to understand how the site is being used in order to improve the user experience. User data is all anonymous. You can find out more about Google's position on privacy as regards its analytics service at http://www.google.co.uk/intl/en/analytics/privacyoverview.html

Social Buttons

On many of the pages of the site you will see social buttons. These enable users to share or bookmark the web pages. There are buttons for: Twitter, Google +1, Facebook Like, LinkedIn Share, and StumbleUpon. In order to implement these buttons, and connect them to the relevant social networks and external sites, there are scripts from domains outside of our website. You should be aware that these sites are likely to be collecting information about what you are doing all around the internet, including on this website. So if you click on any of these buttons, these sites will be registering that action and may use that information. In some cases these sites will be registering the fact that you are visiting our site, and the specific pages you are on, even if you don't click on the button if you are logged into their services, like Google and Facebook. You should check the respective policies of each of these sites to see how exactly they use your information and to find out how to opt out, or delete, such information.